Our Team

Most people are tired of paying for insurance they don’t understand. We simplify and custom fit your protection so you can get on with life, knowing we’ve got you covered.

We only use top quality insurance companies that we have tested and proven by experience to pay your claim promptly. Our goal is not to just write you a policy, we want to get you the right coverage, and keep you happy for many years down the road.

If you suffer a fire, wind or other damage to your home we will send our local adjuster to help you promptly inspect and take care of your claim.  If you have an accident in your covered vehicle with us, we will work with you at your convenience to inspect the damages and get you restored back so you can go on with your life. We have claims adjusters in your area to assist you when you need us most.


Enjoys mission trips, and motorcycles He is the Founder and President of Sparks Insurance.

Randy started Sparks Insurance in 1983. He has six children ages 20 to 40 with his wife Debra along with three grandchildren. They attend NorthStar Church.

Randy enjoys mission trips to Rivas Nicaragua, where they own a small Christian Radio station that shares the love of Jesus with Latin America. He enjoys riding his Harley Davidson, biking, swimming, hiking in the Smoky Mountains and the Gulf Coast beach.

He has never been a big fan of cats, but somehow, his sweet wife Debra convinced him that they needed two cats. Randy is sure one of the cats “Harley” is a dog in a cat’s body.

Randy and the Sparks team have been approved as a Dave Ramsey Insurance Advisor.

We share on Joy 62 am Christian Radio: https://www.wrjz.com/a couple times a year to let people know about our Dave Ramsey Insurance Advisors program that saves clients and average of $700 yr on car & home insurance, while many times doubling the lawsuit protection and adding in a $1 million umbrella.

Sparks insurance contributes annually to help Vine middle School (an inter City Knoxville middle school) with uniforms for their sports and helping to feed the staff to show appreciation. Real Talk At Vine Middle.

We help Ball Camp Elementary School with annual fundraisers to help provide equipment and needs for their students and teachers. We participated in a fall festival last fall to help raise $ for computers for the kids.


Love of sports, the lake, and Customer Service Agent.
Phone: (865) 687-1855 ext. 102

Faye has been with Sparks Insurance for 35 years and have helped to partner with over 18 agencies with Sparks Family LLC. She was married for 56 years and have 3 children, 6 grandchildren, and 2 great grandchildren. She have 2 dogs that keep her busy and are her companions because they follow her everywhere. She enjoys lots of sports such as golf, football and have favorite people and teams that she follows. She like being out in the yard mowing and working with flower beds. She loves boating on Watts Bar Lake and looking at all the new construction and being out with God’s creations and beautiful sun rises and sun sets. Also loves to go on cruises and see different parts of the world and visit their ports to see the different hand made items and the culture of each country.


Grandmother of 2 sweet boys, Insurance Advisor and Bookkeeper.
Phone: (865) 238-2612 ext. 103

Sheila has been with Sparks Insurance 32 years working as bookkeeper and agent. She has enjoyed the years working at Sparks along-side her mother, Ms Faye. Her husband (Steve) and her have been married 38 years and have 2 sons, Josh and Scott. They have 2 grandsons, Bradley 12 and Kayden 10. They love getting to spend time with family! Their family is complete with Whiskers the cat and Buddy the dog (they can’t stand each other, probably because Buddy is a barker).


VFL, Team Culture Influencer, and Insurance Advisor.
Phone: (865) 205-9778 ext. 104

Amber began her career at Sparks Insurance in 2004. As a young child she enjoyed coming to work with dad and learning how the insurance agency worked. 16 years later, she has a love for team building and creating an environment where team members collaborate, share knowledge, and support one another. Amber is married to her best friend and they have two beautiful children. She enjoys ministering to others by showing love and acceptance and serving her community. She loves trips to the beach as well as visiting the beautiful Smoky Mountains. She is a huge fan of the Tennessee Volunteers and loves when football season is in full swing.


Dog Mom, Movie Buff, Introvert and Insurance Advisor.
Phone: (865) 687-1855 ext. 112

Maddy began working at Sparks Insurance in 2015 and quickly realized that she had a passion for this industry. Currently in the running to win the Agent Award of Distinction with Safeco Insurance, an honor reserved for less than 1% of Safeco’s highest performing producers. She believes in the necessity of insurance and believes her job as a trusted insurance advisor is to educate each of my clients on their needs with the heart of a teacher so they can be confident they are protected!

She has a house full consisting of my adoring husband, Michael, who deserves an award for his endless patience and dedication, along with their 4 children Becca, Alyssa, Logan, and Jeanie, as well as some very spoiled fur babies. Most of her time outside of work is spent with family, as a mother’s job is never done.


Avid bowler, retired twice, and Auto Insurance Agent.
Phone: (865) 687-1855 ext. 107

Joe joined the Sparks team in 2012. He attended college in 1961 at the University of Tennessee and Maryland. He was licensed in insurance in 1966 and started his own business in 1970. He and his wife Becky worked together in their agency for 30 years before he sold it. He and Becky have two sons, Todd 44 and Shawn 39. He has one daughter-in-law and 4 grand dogs and 2 grand cats. He is a devoted bowler averaging between 190 and 200. Joe is a news talk radio and TV enthusiast and loves to spend time expressing his opinions.


Customer Service Agent, Commercial & Personal Lines.
Phone: (865) 248-6429

Paula has been with Sparks Insurance for 3 years and bring a total of 25 years of insurance expertise with me. She has the designation of a Certified Professional Agent. Her personal motto is, ” You are not a bother, you are my business” Her goal is to provide the best coverage you need at the best price available.

She have been married to her husband Brian for 17 years and have a son named Micah who is a Senior at Tennessee Technological University. She has also welcomed her mother Almeda into her home. Their family attends church at First United Pentecostal Church in Cookeville, TN. She enjoys spending time with my family, watching classic films, and cheering on the Volunteers or the Michigan Wolverines.


Musician, Writer, and Customer Service Agent
Phone: (865) 687-1855 ext. 114

Natalie joined the Sparks team in 2017 as a receptionist. She still serves in that capacity today but is also a licensed agent for Sparks Insurance. Her passion is working with and helping each person experience pleasant and efficient customer service. She enjoys speaking, leading worship, and writing devotional and encouragement material for her personal blog and social media ministry. She is looking forward to her upcoming wedding in September 2020. She loves to spend time with family and friends over a mocha frappe or an evening in with a good book.

Check out her personal Blog at: https://beginagainministry.com/


Food Junkie, Avid Prankster, Connoisseur of Crime Documentaries, Insurance Advisor
Phone: (800) 943-9514 ext. 105

Hayley joined the Sparks team in 2019. Hayley was born and raised in British Columbia but calls Knoxville home now. She loves to spend time with her family and friends, traveling to new places, and cheering on the Volunteers. On the weekends, Hayley can be found getting outdoors and enjoying the beauty of East Tennessee. She has a knack for playing practical jokes on the staff and is always keeping us on our toes! Hayley spent 7 years working in the medical field before finding her passion in insurance industry. Hayley loves to help educate customers on the importance of adequate coverage.


Customer Service Agent, enjoys scrapbooking and spending time with my family and friends.
Phone: (865) 687-1855 ext. 109

Melody has been working in insurance for 27 years as an insurance agent. She really enjoys working with the customers. She has been married to her sweet husband Dennis for 41 years. They have two sons, Todd 40, and Chad 38. They have two granddaughters ages 18 and 13. They have three grandsons ages 17, 7, and 6. They also have in their family two dogs Pepper and Ally!!


Commercial Agent

I am a commercial agent with Sparks Insurance Agency. I have a CIC certification which I update each year. When I am not working I spend time with my five grandchildren and I love to go hiking in the Great Smoky Mountains by my home.

I believe that educating people on their coverage allows them to make good decisions on the type of coverages they need that will fit in their budget.

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