Our Team
Most people are tired of paying for insurance they don’t understand. We simplify and custom fit your protection so you can get on with life, knowing we’ve got you covered.
We only use top quality insurance companies that we have tested and proven by experience to pay your claim promptly. Our goal is not to just write you a policy, we want to get you the right coverage, and keep you happy for many years down the road.
If you suffer a fire, wind or other damage to your home we will send our local adjuster to help you promptly inspect and take care of your claim. If you have an accident in your covered vehicle with us, we will work with you at your convenience to inspect the damages and get you restored back so you can go on with your life. We have claims adjusters in your area to assist you when you need us most.
RANDY SPARKS
Enjoys mission trips, and motorcycles He is the Founder and President of Sparks Insurance.
Randy started Sparks Insurance in 1983. He has six children ages 20 to 40 with his wife Debra along with three grandchildren. They attend NorthStar Church.
Randy enjoys mission trips to Rivas Nicaragua, where they own a small Christian Radio station that shares the love of Jesus with Latin America. He enjoys riding his Harley Davidson, biking, swimming, hiking in the Smoky Mountains and the Gulf Coast beach.
He has never been a big fan of cats, but somehow, his sweet wife Debra convinced him that they needed two cats. Randy is sure one of the cats “Harley” is a dog in a cat’s body.
Randy and the Sparks team have been approved as a Dave Ramsey Insurance Advisor.
https://www.daveramsey.com/dave-ramsey-7-baby-steps
We share on Joy 62 am Christian Radio: https://www.wrjz.com/a couple times a year to let people know about our Dave Ramsey Insurance Advisors program that saves clients and average of $700 yr on car & home insurance, while many times doubling the lawsuit protection and adding in a $1 million umbrella.
Sparks insurance contributes annually to help Vine middle School (an inter City Knoxville middle school) with uniforms for their sports and helping to feed the staff to show appreciation. Real Talk At Vine Middle.
We help Ball Camp Elementary School with annual fundraisers to help provide equipment and needs for their students and teachers. We participated in a fall festival last fall to help raise $ for computers for the kids.
https://www.knoxschools.org/ballcampes
Sheila Radford
Grandmother of 2 sweet boys, Bookkeeper, and Insurance Advisor
Sheila@SparksInsurance.com
Phone: (800) 943-9514 ext. 103
Sheila has been part of the Sparks Insurance family for 36 years, working as both a bookkeeper and insurance agent. She cherished many of those years working alongside her mother, Ms. Faye, who retired after 37 years! Sheila loves getting to know people and building lasting relationships by helping them with their insurance needs.
Sheila and her husband, Steve, have been married for 44 years and have two sons, Josh and Scott, and two grandsons, Bradley and Kayden. She treasures spending time with her family, which also includes their cat, Whiskers, and dog, Buddy.
Amber Sparks Blair
VFL, Team Culture Influencer, and Director of Operations.
Amber@SparksInsurance.com
Phone: (800) 943-9514 ext. 104
Amber began her career at Sparks Insurance in 2004. As a child, she loved coming to work with her dad and learning the ins and outs of the insurance agency. Over 21 years later, she has developed a passion for team building, fostering an environment where team members collaborate, share knowledge, and support one another.
Amber is married to her best friend, and together they have two beautiful children. She enjoys ministering to others by showing love exactly as they are. Amber also loves trips to the beach and exploring the Smoky Mountains. A devoted Tennessee Volunteers fan, she especially enjoys football season. She spends much of her free time cheering on her sons’ football team and enjoying board games and crafts with her daughter.
Maddy Davis
Night Owl, Foodie, and Insurance Advisor
Maddy@SparksInsurance.com
Phone: (800) 943-9514 ext. 112
Maddy has been part of the Sparks Insurance family since 2015. Over the years, she’s built a reputation for explaining even the most complicated insurance topics in a way that just makes sense. Her dedication to her clients earned her Safeco’s prestigious Award of Distinction, a recognition held by fewer than 1% of producers nationwide.
To Maddy, insurance isn’t sales, it’s guidance. Her goal is always to help people feel informed, secure, and confident in their coverage.
Outside of work, Maddy is a mom to two wonderful kids who keep her on her toes and a dog mom to two extremely spoiled pooches who are fully convinced they run the house.
She also has an undying love for hot sauce, so much so that Firehouse Subs awarded her an honorary hot sauce bar at the Knoxville location… which she will absolutely show you a picture of if you ask.
Hayley Moore
Food junkie, avid Netflix watcher, and Insurance Advisor
hayley@SparksInsurance.com
Phone: (800) 943-9514 ext. 105
Hayley joined the Sparks team in 2019. Hayley was born and raised in British Columbia but calls Knoxville home now. She’s happily married and a proud mom to a sweet baby boy. She loves to spend time with her family and friends, traveling to new places, and cheering on the Volunteers. She’s known around the office for her great sense of humor and love of a good prank! After seven years in the medical field, Hayley discovered her passion for insurance and enjoys helping others feel confident and informed about their coverage.
Leonard Lee
People Person, Generalist, and Support Specialist
Email address: leonard@sparksinsurance.com
For over 6 years, Leonard has been a noteworthy leader in the insurance industry. You may know him as a quoter, underwriter, and back-end support where he helps lead our service team. Hardworking and self-motivated as his and her colleagues described him, he uses his positive attitude and tireless energy to inspire and encourage others to succeed. Leonard is inspired daily by his three kids. In his free time, he loves reading quotes, self-improvement books, and cooking.
Harvie Gascon
Gamer, Adventurer, and Retention Specialist
Email address: harvie@sparksinsurance.com
Harvie is an optimistic, adventurous beach lover. He is hardworking with broad skills and experience in customer service. He graduated with a degree in Entrepreneurship and was working in Business Processing industry for 4 years. He was later introduced to the insurance industry and it made him realize how beneficial insurance that will protect families, assets, and property from financial risk/losses. He is adept at handling multiple tasks on a daily basis competently and at working well under pressure. In his spare time, he loves to play video games, watching videos on Tiktok as well as Marvel movies and Gordon Ramsay shows.
Alex Maki
Dog Mom, Wife, Licensed Agent, and Insurance Advisor
Email address: alex@sparksinsurance.com
Alex joined the Sparks Team in the summer of 2024. She is a recent graduate of the University of Tennessee, obtaining a degree in English. Alex came to Sparks Insurance ready to make a difference in the lives of those that Sparks Insurance works with as well as to help maintain an efficient office. In her free time, she enjoys reading, cooking and snuggles with her huskies, Sabaka and Michiko. You can also find her planning her next adventure with her husband Russell. They love to try new foods and explore new cities. Alex loves her job because she is passionate about helping others!
Keroly Poole
Plant Enthusiast, Ice Cream Connoisseur, and Insurance Advisor
Email address: keroly@sparksinsurance.com
Phone: (800) 943-9514 ext. 107
Keroly joined the Sparks Insurance team in 2025 and quickly became known for her attention to detail and commitment to helping others. Originally from the Dominican Republic, she brings her Caribbean spirit into everything she does-whether it’s working with clients, dancing salsa and bachata, or exploring the Smoky Mountains.
Keroly graduated in 2019 as a Land Surveyor, but later discovered a passion for the insurance industry. Now a Licensed Insurance Advisor, she enjoys helping people protect their most valuable assets and building meaningful relationships along the way.
Outside of work, she loves hiking, river trips, trying new foods, caring for her 100+ houseplants, and all the ice cream. Keroly also enjoys crocheting handmade gifts and spending time with her husband Chris and their beagle-wiener mix, Neo.
Angelica Balacanao
Dog mama, Memory Maker, and Service Specialist
Email address: angel@sparksinsurance.com
Angelica joined the Sparks Insurance team in 2025 where she helps process information and support the team in providing protection solutions for clients. Angelica loves to travel, especially to beaches and nature spots. She’s very family-oriented and loves taking them on adventures as she loves to spoil her family with experiences, memories, and quality time. She’s also a dog mama to 3 fur babies: Keira, Primo, and PJ. In her free time, she enjoys watching documentary movies and docu-series, especially those that open her mind to real-life stories, history, culture, and the deeper side of the world.
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